Returns & Refunds Policy

At shēsō, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

• Be unused, unopened, and in its original condition.

• Include any original packaging and seals, if applicable.

• Be accompanied by proof of purchase, such as your order confirmation or receipt.

How to Start a Return

To initiate a return, please contact us at support@shopsheso.com with your order number and the reason for your return.

If your return is approved, we'll provide you with detailed return instructions, including the return shipping address. Please do not send items back without first contacting us, as unauthorized returns will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at support@shopsheso.com so we can evaluate the issue and make it right.

Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns on:

• Opened or used supplements.

• Products with broken safety seals or tamper-evident packaging.

• Gift cards.

• Final sale or clearance items, where applicable.

If you have questions about whether your item is eligible for a return, please contact us before sending it back.

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your financial institution to process and post the refund.

Need Help?

If you have any questions about your order, returns, or refunds, please contact us at support@shopsheso.com. We're happy to assist you.